Improving Intranet Search

Improving Intranet Search

The search engine sucks!” is the single-most common complaints we hear from employees (regardless of company and industry). Naturally, most immediately blame the search engine. They should blame themselves. “It was the number one thing that our associates (employees) said needed to be improved,” says Karen Downs, Intranet Program Manager for H&R Block. Ten years […]

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The Critical Intranet Governance Partnership: IT & Communications

The Critical Intranet Governance Partnership: IT & Communications

The intranet flounders, if not fails, when there is no clear ownership, or governance. Show me a successful intranet, and I guarantee it has a great owner, supported by clear intranet governance. Intranet governance details the ownership model, and the roles and responsibilities for anyone who contributes to the intranet. More often than not, the business […]

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How to talk to different generational workers

By now you're well versed with the concept of social media and its power. So powerful in fact are some forms, such as social networking on Facebook, that some employees are demanding newer forms of 'social media' communications from the corporation. “Communicating is a tough gig,” says Prescient Digital Media's Catherine Elder. “Once you've nailed down […]

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