Intranet Content Management in a Social World

Intranet Content Management in a Social World

Your intranet is hungry for good content; but it’s awash in bad, stale content. Feeding the intranet ‘monster’ once was a primary concern for corporate communications, but now it’s culling the dead and fallen. Old documents, unused team sites, poorly written titles, no meta tags – all symptoms of a sick intranet suffering from acute, […]

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7 Traits of a Winning Intranet

7 Traits of a Winning Intranet

A winning intranet is like a snow leopard; very rare, mysterious, and beautiful. Winning intranets are years in the making; building and enhancing slowly over time, supported by active executive champions and funding. Emphasis on executive support — money follows the chiefs, and it flows down from the executive suite. And without funding, and the executive sponsorship to ensure it, […]

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Improving Intranet Search

Improving Intranet Search

The search engine sucks!” is the single-most common complaints we hear from employees (regardless of company and industry). Naturally, most immediately blame the search engine. They should blame themselves. “It was the number one thing that our associates (employees) said needed to be improved,” says Karen Downs, Intranet Program Manager for H&R Block. Ten years […]

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The Critical Intranet Governance Partnership: IT & Communications

The Critical Intranet Governance Partnership: IT & Communications

The intranet flounders, if not fails, when there is no clear ownership, or governance. Show me a successful intranet, and I guarantee it has a great owner, supported by clear intranet governance. Intranet governance details the ownership model, and the roles and responsibilities for anyone who contributes to the intranet. More often than not, the business […]

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