A team of more than 40 IBM consultants have undertaken a massive redesign of IBM’s web properties: a galactic redesign that includes both the external website and internal intranet. The core objective: a Single design system that converges the intranet (W3) and Internet standards, incorporates reusable design patterns and evolves the design system through collaboration. [...]

(SAN ANTONIO, TX) Your employees demand a clean, white home page, with absolutely no scrolling. This is a fact, supported by dozens of employee focus groups, at dozens of leading, and medium size organizations in North America. I’ve heard the argument too many times, by too many pundits and design and usability experts, that there [...]

(GUEST POST) Business content comes from all over. Not only do companies aggregate structured and unstructured information from various sources in traditional Intranets, but also they're confronted with the handling of other content types such as blogs, microblogs, wikis, forums, micro feeds and profile pages.   What's the name of the solution? The number of solutions [...]

Is your website or intranet organized and designed for your audiences to achieve the results that they want and you need? Prescient's Catherine Elder highlights some of the common audience challenges on a website or intranet: Senior staff want something to go on the home page, and then something else and something else and so [...]

Our collective ability to create web content far outpaces our ability to find and retrieve it in a timely manner. Though many organizations have adopted rules for classifying and categorizing content, web users continue to complain about poor usability and ineffective search.   There are two popular approaches, one traditional, the other emerging, for categorizing [...]

Part art, but mostly science, information architecture should have little to do with best practices, and more to do with the needs of the target audience. In other words, other companies with successful intranets don

Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study.   The proliferation of different information sources within organizations was revealed by the survey as the most important reason why managing [...]

A lot has been made of card sorting in developing site information architectures. In short, card sorting involves having users sort content into intuitive groups. Content categories or types are written on flash cards and users are encouraged to sort them according to their own intuitive preferences.

The number one employee complaint about the intranet is