Employees demand a clean home page, no scrolling

(SAN ANTONIO, TX) Your employees demand a clean, white home page, with absolutely no scrolling. This is a fact, supported by dozens of employee focus groups, at dozens of leading, and medium size organizations in North America. I’ve heard the argument too many times, by too many pundits and design and usability experts, that there […]

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Bringing Together Reams of Information from Different Realms

(GUEST POST) Business content comes from all over. Not only do companies aggregate structured and unstructured information from various sources in traditional Intranets, but also they're confronted with the handling of other content types such as blogs, microblogs, wikis, forums, micro feeds and profile pages.   What's the name of the solution? The number of solutions […]

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Developing personas

Is your website or intranet organized and designed for your audiences to achieve the results that they want and you need? Prescient's Catherine Elder highlights some of the common audience challenges on a website or intranet: Senior staff want something to go on the home page, and then something else and something else and so […]

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Taxonomy driven folksonomy

Our collective ability to create web content far outpaces our ability to find and retrieve it in a timely manner. Though many organizations have adopted rules for classifying and categorizing content, web users continue to complain about poor usability and ineffective search.   There are two popular approaches, one traditional, the other emerging, for categorizing […]

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Information architecture for the intranet

Part art, but mostly science, information architecture should have little to do with best practices, and more to do with the needs of the target audience. In other words, leading companies with successful intranets don’t copy other intranets, they build their intranet and information architecture based on employee needs, preferences, and nomenclature. Read my full […]

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Too much useless information

Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study.   The proliferation of different information sources within organizations was revealed by the survey as the most important reason why managing […]

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