Persistent and innovative communications by Nokia has failed to lessen the damage of a poor business decision.   In the wake of employee howls of injustice and protest, Finish newspaper Helsingin Sanomat reports that Nokia CEO Olli-Pekka Kallasvuo has decided to give up his personal bonus for the second half of 2006 (see Nokia employees [...]

Communications folks see the world a tad differently from IT. And if men are from Mars and Women from Venus, then IT is from Pluto and Human Resources from Mercury. All very, very different individuals with greatly differing jobs. Yet all are expected to work together on the intranet and do so with effectiveness. Yeah [...]

The intranet is not a communications tool; nor a technology. And it

Employee satisfaction used to matter. In fact it still does at most organizations, however, employee satisfaction is a dying metric.   In a new analysis (Making Employee Engagement a Focus) by research firm Ipsos,

An intranet is about 20% technology, 80% people and process. To change or redesign the intranet has in fact little to do with design, and everything to do with change management.  

(BE SURE TO REFRESH YOUR PAGE IF YOU'RE A REGULAR VISITOR)   TORONTO, ON (Two cancelled flights, and a day later I

Most intranet discussion forums fail. Some succeed, but not as a rule.   In When intranet discussion forums work James Robertson writes that effective forums work when there exists a clear purpose and an existing and motivated community:   “The first critical success factor is that there must be clear purpose or reason for staff [...]

I love wikis. I love the concept of wikis. I love the potential for enterprise wikis on the corporate intranet.   However, wikis are not reinventing the intranet. In fact, very few organizations have an enterprise wiki on the intranet. Though as I alluded to last week in Wiki versus content management the wiki is [...]