Great Intranets Part II: Cisco Systems

Part II of a four part series on great intranets. The Cisco intranet, called Cisco Employee Connection (CEC), is now 20 years old, and supports a workforce of more than 100,000 (75,000 full-time employees plus contractors). “The intranet connects everyone to everything, from employee services tools such as HR benefits, IT support and workplace resources […]

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Social intranet communications

For all the talk on technology, particularly social and mobile technologies, an intranet is mostly people and process. And it is not a communications or IT project, it is a *business system* meant to support and enhance the entire organization including communications, IT, HR, etc. The focus must first be on governance — namely ownership, […]

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Reinventing intranet information architecture

Reinventing intranet information architecture

At the risk of sounding repetitive, this is still the number one complaint of most employees at most organizations, regardless of size, industry and geographic location. Notwithstanding the effectiveness of the search engine which, more often than not, is rated as being somewhere between ‘awful’ and ‘piss-poor,’ information architecture is often the top priority of […]

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Intranet Governance

Intranet Governance

Who should own the intranet? Communications? IT? HR? All of them? You may be shocked to learn that many companies don’t know the answer; in fact, many organizations can’t clearly answer with any confidence whom is the present intranet owner. Gone are the days where a single IT geek creates an intranet on a server […]

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Social communications, social intranet

As important as the intranet has become, it will never replace face-to-face communications. Building the bridge between the two is social communications. Effective employee communications requires an integrated strategy with an effective arsenal of communication vehicles and tactics – and both the intranet & social media should figure prominently. Learn more and see the case […]

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