Intranet and portal specialist Jane McConnell of NetStrategy highlights the latest trends identified in her Global Intranet Trends Report for 2009 (226 participating organizations around the world; from under 5,000 to over 100,000 employees in Euope, North America and Asia-Pacific). Important ingredients for a successful intranet: Leadership Teamwork Empowering employees Optimizing activities & processes Focusing [...]

The choir has been singing for some time. Though most executives haven't bought into the gospel, they've heard the message and are beginning to take notice: the intranet is a valuable asset. According to Jane McConnell's annual Global Intranet Trends 2009 report, c-level executives now participate on the intranet steering committees of half of the [...]

Once a necessary evil, or completely ignored all together, employee communications is becoming a vital discipline and corporate function at leading organizations.  

Redesigning an intranet does not mean you are fixing it; a broken intranet requires a lot of work and design is one of the smallest components.   While important, even technology is not the most important ingredient. Far more important to the success of any intranet is people and process.   There

The intranet project methodology, developed by Toby Ward at Prescient Digital Media, outlines the necessary steps and processes in designing or redesigning an intranet.   The project methodology was developed in 2001, but has been updated and refined several times (most recently in November 2007).   Intranet Project Methodology – Prescient Digital Media     [...]

Success has many measures, and largely depends on subjective opinions, but regardless of the metric, I rarely see true intranet success.   I

“Companies seem to be taking news much more seriously,” says Web usability expert Jakob Nielsen of the Nielsen-Norman Group in an interview with Richmond.com (Communication at Work).   I have a lot of respect for Dr. Nielsen

Forget the look-and-feel. Put it out of your mind. The look-and-feel or design of your intranet or portal is window dressing

Every intranet should have a business case; a justification for being, including metrics that prove its worth. Along with user satisfaction, traffic metrics, and ROI, benchmarking information (what others are doing) is also important to know.   For the best possible data, the 2007 Global Intranets Survey (hosted and conducted by Jane McConnell) needs your [...]

From the best intranet firm of its kind in the Southern Hemisphere is a new methodology on enhancing an existing intranet. The 6×2 methodology from Step Two Designs is a highly, pragmatic, activity focused process for improving the intranet in 6-month chunks. Simple to digest and understand, this methodology is a particularly solid do-it-yourself approach [...]