In many ways, websites and intranets are like telephone systems – they assist us in accomplishing mission-critical work all the time but their true value is rarely measured. ———————————————————————————————————————————- Register for the free webinar: Intranet Governance (Wed, 12pm EDT) ———————————————————————————————————————————- Most people and organizations inherently know and understand the value of the telephone and don’t [...]

The global financial crisis, spreading recession, financial market correction

Gerry McGovern says that you will earn more money if you start proving the value of the intranet. Sounds like something I would say (yeah, I know, a broken record).   Gerry is a firm believer

Every intranet should have a business case; a justification for being, including metrics that prove its worth. Along with user satisfaction, traffic metrics, and ROI, benchmarking information (what others are doing) is also important to know.   For the best possible data, the 2007 Global Intranets Survey (hosted and conducted by Jane McConnell) needs your [...]

The 1980s and 1990s were tough times for British Airways. The new millennium was not kind either when in the wake of the 9/11 terrorist attacks, some analysts began to wonder if BA would survive at all and talked openly about bankruptcy for more than one airline.   Since 2002, the company has re-engineered an [...]

Getting the necessary support and funding for an intranet redesign is usually a struggle at most organizations, particularly when most view the intranet as a cost center

Despite the advances in technology and the potentially massive benefits and impressive ROI accrued from converting paper-based forms to online submission, many intranets still host a majority of their forms in MS-Word and PDF.   James Robertson writes in Automating three types of forms that

The value of a really good intranet is considerable and immense. While usage, ROI, and employee satisfaction are typical and traditional performance measure for the intranet, the intranet is also leading to improved retention and job satisfaction.   At HCL Technologies, the intranet is a key component of its employee retention program (see Employees first` [...]

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Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study.   The proliferation of different information sources within organizations was revealed by the survey as the most important reason why managing [...]