The number one most repeated call to your IT help desk relates to a forgotten password. Give your employees the tools to get their own password without having to engage an expensive techie, and you could save hundreds of thousands of dollars.   Some may have read my recent article Dialing for intranet dollars that [...]

By providing better self-help information and FAQs, one financial client was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18  per call)

Measuring the return on investment (ROI) of your intranet is actually pretty easy. It does however require some time to do the measurement, some knowledge of what to measure, and the cooperation and involvement of the data owners for what is being measured (e.g. costs of the IT help desk).   Firstly though, you have [...]

Like intranets, not all intranet consultants are created equal. Building or redesigning an intranet requires a lot of work that usually requires months, or most often, years. If you decide to build or rebuild the intranet, who will be minding the store? An intranet requires: Employee input (research) Best practices intelligence (benchmarking) Business requirements analysis [...]

If you want to see a great employee portal in action, plan to attend Communitelligence.com

If it walks like a duck and sounds like a duck then it

A business case requires more than estimated or proven return on investment (ROI). A true business case requires a cost-benefit analysis that not only underscores the dollar value of the intended investment but also iterates solutions and outcomes to current problems.   I was recently cited and paraphrased by someone writing about ROI who suggested [...]

The top two IT-related problems are operational incidents and staffing issues, according to a global survey commissioned by the IT Governance Institute (ITGI). A previous top priority, security has fallen to seventh on the list of the top eight IT priorities.  Compliance was reported to be the least important problem

I have decried on more than one occasion those who would flaunt HITS as a measure of success. How Idiots Track Success

HITS are not a business metric. HITS are a server metric that vary greatly in scale in quantity from one site to the next and one page to the next. And yet the vast majority of companies who refer to their website or intranet in the same breath as