Improving Intranet Search

Improving Intranet Search

The search engine sucks!” is the single-most common complaints we hear from employees (regardless of company and industry). Naturally, most immediately blame the search engine. They should blame themselves. “It was the number one thing that our associates (employees) said needed to be improved,” says Karen Downs, Intranet Program Manager for H&R Block. Ten years […]

Read more...

5% of a site delivers 25% of the value

“The Long Neck is where the business case of your websites lies. It is the small, crucial set of tasks and content that your customers really come to your website for,” writes Gerry McGovern in Do you know your long neck? “Intranet or public website, government or commercial-every website has a Long Neck. It is […]

Read more...