The number one most repeated call to your IT help desk relates to a forgotten password. Give your employees the tools to get their own password without having to engage an expensive techie, and you could save hundreds of thousands of dollars.
Some may have read my recent article Dialing for intranet dollars that highlighted one financial services client that was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18 per call)