“I only use the intranet when I have a purpose. I go on to find something as quick as possible and then I’m off,” said an employee during an intranet focus group earlier today. Employee focus groups that test intranet design concepts and approaches are very revealing. It’s a fantastic means of determining the collective opinion and […]
The best intranets don’t come out of a box. Great intranets require a lot of work, and many months, if not years of planning and preparation. Case in point: the most recent Intranet Design Annual (NNG) featured 10 winning intranets; the average cycle for an intranet redesign ran 14 months. Eighteen to 20 months is […]
An intranet is not a website. Employees are not consumers. Employees don’t shop or seek to be entertained on the intranet. They use the intranet far differently than they use the Internet. They want something very specific, as fast as possible, and then they’re gone. No employee goes to the intranet to “see what’s happening” […]
I can’t find anything! This is the number one ‘intranet’ complaint of most employees at most organizations, regardless of size, industry and geographic location. Notwithstanding the effectiveness of the search engine which, more often than not, is rated as being somewhere between ‘awful’ and ‘piss-poor,’ information architecture is often the top priority of most intranet […]
What are the important elements of an intranet design? How do you gain the funding needed to undertake a redesign of your intranet? Your intranet needs more than just a face-lift or new front-end look. Unfortunately, there are no one-size-fits-all intranets. Each one is unique because your organizational needs are unique; you have unique priorities, […]
Content is still king. If there was one over-arching lesson from the 2017 Digital Workplace & Intranet Global Forum is that content, in all its forms, should be the apple of any digital workplace manager’s eye. It’s what employees want, and why they visit the intranet. No one goes to the digital workplace because they […]