by Toby Ward | Nov 20, 2018
Tags: intranet design, intranet design fundamentals, intranet redesign
The best intranets don’t come out of a box. Great intranets require a lot of work, and many months, if not years of planning and preparation. Case in point: the most recent Intranet Design Annual (NNG) featured 10 winning intranets; the average cycle for an intranet redesign ran 14 months. Eighteen to 20 months is […]
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by Toby Ward | Jan 10, 2018
Tags: great digital workplace, great intranets, intranet governance, winning intranets, winning traits
A winning intranet is like a snow leopard; very rare, mysterious, and beautiful. Winning intranets are years in the making; building and enhancing slowly over time, supported by active executive champions and funding. Emphasis on executive support — money follows the chiefs, and it flows down from the executive suite. And without funding, and the executive sponsorship to ensure it, […]
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by Toby Ward | Nov 20, 2017
Tags: bayer intranet, cigna intranet, digital workplace content, digital workplace lessons, digital workplace webinar, google digital workplace, Google intranet, INTRANET CONSULTANT, intranet design, intranet webinar
Content is still king. If there was one over-arching lesson from the 2017 Digital Workplace & Intranet Global Forum is that content, in all its forms, should be the apple of any digital workplace manager’s eye. It’s what employees want, and why they visit the intranet. No one goes to the digital workplace because they […]
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by Toby Ward | Aug 9, 2017
Tags: content curation, Google intranet, intranet content curation, knowledge management
On the indexed Internet, there are more than 4.5 billion pages. Finding the most relevant content can be akin to finding a needle in a hay galaxy. “It’s not information overload. It’s filter failure,” says writer and futurist Clay Shirky. Google obviously helps find and filter out irrelevant content, but the ubiquitous search engine doesn’t […]
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by Toby Ward | May 4, 2017
Tags: intranet champion, intranet executives, intranet governance, intranet ownership
Great intranets are not built from the bottom-up; they are not populist, user-driven systems. The content can be, but the success of the intranet begins and ends in the executive suite, not the cafeteria. Employees should be at the center of the user experience, and the end content, but the intranet should reflect and support […]
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by Toby Ward | Mar 16, 2017
Tags: digital workplace governance, intranet governance
The average intranet is pathetic; it suffers from poor technology, awful, out-dated content, poor engagement, a terrible search engine, non-existent content governance, and a pathetic user experience that looks like a web brochure from the 1990s, or a screen full of boxes likely designed by a cold war engineer at gunpoint in some Eastern communist basement. […]
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