On the indexed Internet, there are more than 4.5 billion pages. Finding the most relevant content can be akin to finding a needle in a hay galaxy. “It’s not information overload. It’s filter failure,” says writer and futurist Clay Shirky. Google obviously helps find and filter out irrelevant content, but the ubiquitous search engine doesn’t […]
Great intranets are not built from the bottom-up; they are not populist, user-driven systems. The content can be, but the success of the intranet begins and ends in the executive suite, not the cafeteria. Employees should be at the center of the user experience, and the end content, but the intranet should reflect and support […]
The average intranet is pathetic; it suffers from poor technology, awful, out-dated content, poor engagement, a terrible search engine, non-existent content governance, and a pathetic user experience that looks like a web brochure from the 1990s, or a screen full of boxes likely designed by a cold war engineer at gunpoint in some Eastern communist basement. […]
Intranet governance details the ownership model (who owns and manages it), and the rules for creating pages and content (roles and responsibilities, and policies); SharePoint intranet governance is really no different than the standard intranet governance model, though it does require some special attention with respect to site creation. SharePoint is appreciated for its simplicity of use […]
The intranet flounders, if not fails, when there is no clear ownership, or governance. Show me a successful intranet, and I guarantee it has a great owner, supported by clear intranet governance. Intranet governance details the ownership model, and the roles and responsibilities for anyone who contributes to the intranet. More often than not, the business […]
Intranet design is pretty stale; and most intranets tend to look alike. Intranet design isn’t the most imaginative business, but occasionally an innovator steps forth…. Enter IBM. IBM undertook a ‘galactic’ intranet redesign a few years ago. In fact, it was a departure for Big Blue to undertake a new design that was very ‘Apple’ […]