The intranet is a cost center; and so too are employees. It’s sad, but true that executives view it as such. How many work for companies where the external website has a greater budget than the intranet? How many work for companies that spend more on customers than employees? Maybe not a bad thing, per […]
A winning intranet is like a snow leopard; very rare, mysterious, and beautiful. Winning intranets are years in the making; building and enhancing slowly over time, supported by active executive champions and funding. Emphasis on executive support — money follows the chiefs, and it flows down from the executive suite. And without funding, and the executive sponsorship to ensure it, […]
The search engine sucks!” is the single-most common complaints we hear from employees (regardless of company and industry). Naturally, most immediately blame the search engine. They should blame themselves. “It was the number one thing that our associates (employees) said needed to be improved,” says Karen Downs, Intranet Program Manager for H&R Block. Ten years […]
The intranet flounders, if not fails, when there is no clear ownership, or governance. Show me a successful intranet, and I guarantee it has a great owner, supported by clear intranet governance. Intranet governance details the ownership model, and the roles and responsibilities for anyone who contributes to the intranet. More often than not, the business […]
The purpose of an office intranet is to provide staff with the tools and information that they need to get the job done more quickly and easily. A successful intranet is one that meets the needs of employees such that they see the intranet as being an integral part of their daily work. However, it’s […]
“I no longer support the idea of home page news and features,” says Shel Holtz, Principal, Holtz Communications + Technology. “My opinion has changed 180 degrees in the past two years. Activity streams is where we are moving.” At Pitney Bowes, Corporate Communications was able to increase readership to intranet news articles by 300% by […]