by Toby Ward | Jan 10, 2019
Tags: information architecture, intranet content, intranet content managment, intranet information architecture
I can’t find anything! This is the number one ‘intranet’ complaint of most employees at most organizations, regardless of size, industry and geographic location. Notwithstanding the effectiveness of the search engine which, more often than not, is rated as being somewhere between ‘awful’ and ‘piss-poor,’ information architecture is often the top priority of most intranet […]
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by Toby Ward | Jan 9, 2018
Tags: content structure, information architecture, intranet content, intranet information architecture
I can’t find anything! This is the number one ‘intranet’ complaint of most employees at most organizations, regardless of size, industry and geographic location. Notwithstanding the effectiveness of the search engine which, more often than not, is rated as being somewhere between ‘awful’ and ‘piss-poor,’ information architecture is often the top priority of most intranet […]
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by Toby Ward | Aug 9, 2017
Tags: content curation, Google intranet, intranet content curation, knowledge management
On the indexed Internet, there are more than 4.5 billion pages. Finding the most relevant content can be akin to finding a needle in a hay galaxy. “It’s not information overload. It’s filter failure,” says writer and futurist Clay Shirky. Google obviously helps find and filter out irrelevant content, but the ubiquitous search engine doesn’t […]
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by Toby Ward | Sep 13, 2012
Tags: IA, information architecture, intranet, webinar
Tip: Cute labels don’t work. Trick: Old, tired labels that everyone knows should be kept. While the number one complaint by users in any organization during the past 15 years continues to be “I can’t find anything!” the reason behind the complaint can differ. However, the usual suspect and biggest problem is a poor information […]
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by Toby Ward | Sep 6, 2012
Tags: information architecture, intranet, taxonomy
At the risk of sounding repetitive, this is still the number one complaint of most employees at most organizations, regardless of size, industry and geographic location. Notwithstanding the effectiveness of the search engine which, more often than not, is rated as being somewhere between ‘awful’ and ‘piss-poor,’ information architecture is often the top priority of […]
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by Toby Ward | Nov 10, 2011
Tags: IBM, intranet, intranet design, intranet redesing, plan, social intranet
A team of more than 40 IBM consultants have undertaken a massive redesign of IBM’s web properties: a galactic redesign that includes both the external website and internal intranet. The core objective: a Single design system that converges the intranet (W3) and Internet standards, incorporates reusable design patterns and evolves the design system through collaboration. […]
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