Why reinvent the wheel when you can steal from others? The best intranets have superb executive sponsorship – usually the President or CEO or someone in the C-Suite – and going hand-in-hand with executive sponsorship, the requisite funding. Governance is also critical, as is content because as they say, content is king (still). However a […]
Intranet managers and consultants are the consummate knowledge workers. And most of us have come to learn intimately that knowledge is power. In particular, an intranet manager needs to explicitly know and understand: the requirements of the business, intranet best practices, and the preferences and needs of employees. On the last point, understanding the […]
For all the talk on technology, particularly social and mobile technologies, an intranet is mostly people and process. And it is not a communications or IT project, it is a *business system* meant to support and enhance the entire organization including communications, IT, HR, etc. The focus must first be on governance — namely ownership, […]
Who should own the intranet? Communications? IT? HR? All of them? You may be shocked to learn that many companies don’t know the answer; in fact, many organizations can’t clearly answer with any confidence whom is the present intranet owner. Gone are the days where a single IT geek creates an intranet on a server […]
“Intranet managers are forming large communities using external social media, getting support from peers around the world and gaining visibility for their roles and work,” says Jane McConnell in her annual Global Intranet Trends (2010) report. In fact, this growing community, spurred by social media, is one of the most prominent findings outlined in the […]
As is the case with most websites or intranets it is simply impossible to achieve any long-lasting success without a clearly defined ownership and management structure. Intranet governance provides clarity and rules: namely the titles, roles and responsibilities of its owners, managers, stakeholders and contributors. However, at the heart of a successful model, is a […]