Intranet as a shopping mall (for ROI)
Intranets don
Too much useless information
Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study. The proliferation of different information sources within organizations was revealed by the survey as the most important reason why managing […]
Identity management saves UPS a bundle
The number one most repeated call to your IT help desk relates to a forgotten password. Give your employees the tools to get their own password without having to engage an expensive techie, and you could save hundreds of thousands of dollars. Some may have read my recent article Dialing for intranet dollars that […]
Dialing for intranet dollars
By providing better self-help information and FAQs, one financial client was able to reduce employee calls to the internal help desk by one-third, almost 40,000 calls per year (at $18 per call)
Measuring Intranet Value: Proving & Delivering ROI
Measuring the return on investment (ROI) of your intranet is actually pretty easy. It does however require some time to do the measurement, some knowledge of what to measure, and the cooperation and involvement of the data owners for what is being measured (e.g. costs of the IT help desk). Firstly though, you have […]
Visit the GM intranet portal
If you want to see a great employee portal in action, plan to attend Communitelligence.com