H&R Block is the world’s largest tax services firm. Established in the 1950s, H&R Block is the largest non-food franchiser in the world. It has an equally impressive intranet case study. A fascinating business given there are some 90,000 people who work for the company every year, most in franchise-owned locations, and more than 80,000 […]
Microsoft
Not all search engines are created equal
“The Long Neck is where the business case of your websites lies. It is the small, crucial set of tasks and content that your customers really come to your website for,” writes Gerry McGovern in Do you know your long neck? “Intranet or public website, government or commercial-every website has a Long Neck. It is […]
I
Middle managers spend more than a quarter of their time searching for information necessary to their jobs, and when they do find it, it is often wrong, according to results of an Accenture study. The proliferation of different information sources within organizations was revealed by the survey as the most important reason why managing […]