Ditch site maps? I think not…
Building and maintaining a site map or site index is, like on-site Search, fixing the symptom and not addressing the true problem,
User experience bridges technology and marketing-communications
Most of us are very familiar with the frequent even natural tension between communications, marketing and IT. Techies see the world far differently than communicators or marketers. The common denominator for these groups must be the user. In The Enterprise User Experience
Portals have stalled
Despite the advances in technology and the cries and demands for more and better quality, portal solutions
The best government intranet designs
Nielsen Norman Group has launched another intranet report ranking what it says are the
Smell the intranet scent
What is intuitive to one person is not necessarily intuitive to another. Better put, where I might look for information amongst navigation menu headings on a site is not necessarily where another would look. For example, there
The Amazon Lesson
Amazon.com is not a model for site design, layout and usability. In these areas, it fails many tests. When I told this to the audience of some 300 at last month