“I only use the intranet when I have a purpose. I go on to find something as quick as possible and then I’m off,” said an employee during an intranet focus group earlier today. Employee focus groups that test intranet design concepts and approaches are very revealing. It’s a fantastic means of determining the collective opinion and […]
Winning intranets tend to vary in look and feel, with different user experiences, applications, technology, and approaches to content and governance. And they should – every organization and culture is unique, and the intranet and digital workplace should reflect that unique culture. There is no magic bullet or template for creating a winning intranet. A […]
Microsoft has begun testing a new intranet search, Bing for Business, in a greater effort to compete with Google. MS hopes this corporate Bing will also promote more use of Bing.com, a tall order given their competitor is referenced as a verb in day-to-day vernacular (“I Googled that.”). One wonders what’s wrong with SharePoint search, the […]
The search engine sucks!” is the single-most common complaints we hear from employees (regardless of company and industry). Naturally, most immediately blame the search engine. They should blame themselves. “It was the number one thing that our associates (employees) said needed to be improved,” says Karen Downs, Intranet Program Manager for H&R Block. Ten years […]
H&R Block is the world’s largest tax services firm. Established in the 1950s, H&R Block is the largest non-food franchiser in the world. It has an equally impressive intranet case study. A fascinating business given there are some 90,000 people who work for the company every year, most in franchise-owned locations, and more than 80,000 […]